For many families, Ronald McDonald House Charities of Central Pennsylvania (RMHC-CP) is a sanctuary during a great time of need. When a child requires medical treatment at Penn State Health Children’s Hospital, RMHC-CP opens its doors to house, feed, and comfort guests during their temporary stay.

With more guests working remotely, RMHC-CP also serves as a temporary workspace for parents and guardians while their child receives care. This need prompted the non-profit to seek out technology improvement recommendations to provide more wireless coverage for their location.

At the referral of a former RMHC-CP board member, RMHC-CP’s Office Manager, Deb Stegall, was introduced to Prismworks Technology. As a managed IT services company with extensive experience working with non-profits, Prismworks was more than willing to take on the project.

“We strongly believe in what RMHC stands for and wanted the opportunity to help this organization,” said Adam Reese, IT Consultant & Engineer for Prismworks. “Deb, as well as their board technology liaisons, made communication easy and cohesive to build the necessary systems to meet their objectives.”

Using Extreme Networks, Prismworks upgraded RMHC-CP’s wireless infrastructure and network in less than two months. They ran additional CAT6 cable runs to new locations which strengthened the existing wireless signal and extended coverage to areas that did not have connectivity before.

“The technology improvements completed by Prismworks provide a more reliable wireless connection for our guest families allowing them to work and stay connected while they are staying at the Ronald McDonald House in Hershey,” said Amy Leonard, Development Director for RMHC-CP. “We are thankful for our partnership with Prismworks and the positive changes it has made for our guest family experience.”

Upon completion of the wireless project in January 2023, RMHC-CP saw the value Prismworks added to their technology infrastructure. After exploring additional Prismworks services and solutions, RMHC-CP decided to continue working with Prismworks under a comprehensive Preferred Support Plan (PSP) contract. This subscription guarantees RMHC-CP full IT support through Prismworks and includes technology assessments, recommendations for improvements, and future upgrades. More importantly, the PSP contract allows RMHC-CP to focus on serving their guest families while Prismworks manages effective IT.

“We enjoy working with smaller non-profit organizations that can use our expertise to improve their technology needs,” said Reese. “We understand they have very limited IT budgets and staff to maintain their systems, and we have resources to help.”

Get in Touch